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About the Forum
Overview
The biggest challenge for Chip & PIN in the hospitality industry is marrying the ways of working in hospitality with the requirements of the card schemes, issuers and acquirers.
Kilrush Consultancy Ltd and Telectronics Systems Ltd founded the Hospitality Users Discussion Forum for Chip & PIN in November 2003, because they felt the hospitality industry’s requirements were in danger of being overlooked due to a lack of understanding of the needs and unique requirements of the industry.
"We knew the Hospitality Retailers supported the principles of the 'Chip & PIN' initiative, but that there were a number of areas of concern which needed to be addressed to ensure the successful introduction and implementation of Chip & PIN into the hospitality sector".
The HCIMA took an interest in the Hospitality forum from its inception. They participated in the early forums and seeing what the forum was doing also decided to help by running seminars for members around the country. Six seminars were run from Gatwick to Aberdeen, and through these sessions, the HCIMA recognised the part The Forum had to play in helping the industry adopt Chip & PIN. As the HCIMA feels that keeping members informed of changes and issues in this diverse sector is vital, we felt it was important to dedicate ourselves to ensuring that:
- information about Chip & PIN is communicated in an impartial and factual manner to the industry
- the challenges surrounding the technology are made relative to the hospitality and service industry.
Consequently in January 2005, the HCIMA took on the administration of the Hospitality Users Discussion Forum for Chip & PIN. The HCIMA aims to continue to guide the forum and ensure that the requirements of the industry, are debated, organised and voiced to the card schemes and acquirers, so that the hospitality requirements are understood and truly catered for in the implementation of Chip & PIN.